Refunds

If you cancel your order before it is shipped, we will refund you within 15 days after your cancellation.

Eligible returns within 30 days of purchase will be refunded to the original form of payment.
Original shipping and handling fees of returned products are not refundable.
You will receive credit once your return is received and processed by our fulfillment center.

Returns

Eligible returns within 30 days of purchase will be refunded to the original form of payment.
Returned merchandise must be in its original state. Merchandise that has been damaged during shipping, must be returned as they were found. If a product has leaked, please contact us through our Contact Form for further directives and include your name, your order number, the details of your problem and what you wish to do with your order (receive a refund or a replacement).
Returning damaged product

If you receive damaged or defective product, please contact our customer service at +1 514-267-1872 Monday to Thursday 10 AM to 3 PM Canada Eastern time. You may also contact us by email through our Contact Form. When contacting us, please have or include your order number, name on the order and mailing address.

Returning Merchandise you did not order

If you receive extra merchandise in your package or if merchandise was delivered to you that you did not order, please email customer service through our Contact Form. In your email message include the incorrect merchandise, the order number, your name and your mailing address.
Directives for returning merchandise

If you have accepted a package and want to return it, you must call to get the return address.

Returns must be mailed through an insurable and traceable method in a secure package.
The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.

You are required to return all unopened and opened containers, as applicable, for a refund.